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Bill Receipt
When you register a payee, you provide their name, billing address, account number (if applicable), and other pertinent information. This is the only information we need to accurately issue payments.
Electronic bills are posted immediately to your account. A bill we retrieve from your
biller's website will appear within 24 hours, and your payee's billing address will
not change. Bills we scan will be posted to your account within 24-48 hours of receipt.
Your original paper bill is stored for three months from the day of receipt, after which it is shredded for security purposes and recycled. Paper bills received from your payees are converted into electronic form within 24-48 hours from when they are received at our processing center. Once converted into electronic format, your bill is available to you at a summary level, at a detailed transactional level, and as an exact image of the complete original bill.
Summary and transactional information is always available online. Bill images are
maintained online for one year from the date the bill is posted online. After one
year, your bill images are archived offline for up to eight years.
Solicitations that we receive on your behalf (such as credit card offers) are shredded
and recycled. Any non-bill notices, such as a rate change, will be scanned and delivered
to you. Account-related items sent to us, such as a calling card, are immediately
forwarded to your home mailing address. All other items received, such as merchandise
ordered online, cannot be accepted and will be returned to the sender. Please be sure
to indicate your home as the shipping address when ordering items online, through
catalogs, etc.
We log and track every bill that we receive to assure it is delivered to your
account. As an added level of service, we can detect if a regularly occurring
bill has not been received when it was expected, and will send an automatic e-mail
notification to alert you that it has not arrived.
To cancel online delivery of a bill, from the My payees page, Payee Details page, or
Make Payments page, click the "Cancel e-bill" link. You should begin receiving your
paper bill at home within 1-2 billing cycles. To expedite the process, you may want
to contact your payee directly and request that they update your billing address.
If you have already set up the payee, to begin online delivery of a bill from your navigation links click My payees. From your list of payees, within the E-Bill Status column, click the "Set up e-bill" link. You should begin receiving your bill online within 1-2 billing cycles.
If you have not yet set up this payee, from your navigation links click Add new payee.
During the setup process, you will be asked if you want to receive the bill online.
This link appears when we need additional information from you regarding your bill.
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