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Canceling Service
Please contact us and a representative will assist you.
When you cancel the service, you will need to decide if you want us to notify your
payees to redirect bills to your home address, or if you prefer to do this yourself.
If you elect to have us handle the notifications, we will issue Change of Address
Forms to all of your payees who currently send bills to the processing center. If you
choose to handle the notifications, you'll need to contact each of your payees directly
and request that they re-direct bills to your home address.
Typically, your cancellation will become final at the end of your next billing cycle. Until your deactivation date, you will be able to access the site and complete transactions as you normally would. However, you will be unable to schedule payments past your deactivation date.
In some cases, your service is cancelled the same day you request it. For more information,
please contact us.
As a courtesy, the top page of any bills received will be forwarded to your home for 45 days. After 45 days, we can no longer offer this complimentary service. If you receive a scanned bill image at your home, you may wish to contact your biller directly to ensure that they re-direct all future bills to your home.
In addition, account-related objects received at the processing center (such as a
calling card) within 45 days of deactivation will be forwarded to your home. After
45 days, these items will be returned to the sender.
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