E-bills

What are e-bills and are there different types of e-bills?

How do you retrieve bills from my biller's website?

When registering a payee for bills retrieved from the biller's website, which user ID and password do I enter?

Is the login information for my biller's websites kept private/secure?

Why should I give you all of my user IDs and passwords?

I registered a payee to retrieve bills from the biller's website. Why am I receiving the paper bill at home?

Are payments to payees for bills retrieved from the biller's website made electronically?

E-bills

What are e-bills and are there different types of e-bills?

E-bills are any bill that you receive in your Bill Inbox, and they basically fall into three types:

• The first type is an electronic bill that we receive from one of your billers and which we redirect to you.
• The second type is a bill that we receive in paper form and which we scan and present to you electronically. Before you can receive this type of bill, you need to change your address and have the bill redirected to our processing center.
• The third type is a bill we retrieve from your biller's website and present to you electronically.

The bottom line is from your point of view, all types are e-bills because they are always presented to you in an electronic format.

How do you retrieve bills from my biller's website?

First, you register with your biller's website. Then, you provide us with your user ID and password, and we'll go to your biller's website and retrieve your bill for you each month. That way you can come to one place and see all your bills.

A bill that we "scrape" or "retrieve" directly from your biller's website and display it for you is just one type of e-bill. With bills retrieved this way, almost any online bill can be presented to you conveniently through our easy-to-use interface. And you don't need to worry about changing address information.

When registering a payee for bills retrieved from the biller's website, which user ID and password do I enter?

When adding or editing this type of payee, you will be prompted to enter your login information for that biller's website—exactly as you would if you were accessing your account at their website. If you are not yet registered for online access to your account through the biller's website, please take a moment to do so before continuing with this setup process. Note that you should enter your user ID and password (or other requested information) for the biller's website, not the site that you use to pay your bills.

Is the login information for my biller's websites kept private/secure?

We are committed to safeguarding the privacy and security of all your personal information. Your login information is kept confidential, and is used only to retrieve an electronic version of your bill from the biller's website so that we can present it to you online. For your security, all input fields for setting up your payee-specific login information are encrypted and hidden from view.

Why should I give you all of my user IDs and passwords?

Supplying us with the login information for each of your billers' websites serves to consolidate all of your electronic bills in one place (along with all of your bills that still arrive in paper format). It enables us to retrieve electronic versions of your bills and present them to you in a single, secure location. You get all of the benefits of electronic delivery without the hassles of having to remember to go to each biller's website individually and keep track of all of the various user IDs and passwords every time you need to view or pay a bill.

I registered a payee to retrieve bills from the biller's website. Why am I receiving the paper bill at home?

Some payees may continue to send a paper bill to your home even after you begin receiving the bill online. To avoid making duplicate payments, it is best to pay only those bills that arrive online. If a duplicate scanned-version of the bill is received at the processing center, it will be presented to you as a notice (rather than a bill), and a Change of Address form will be issued requesting that this scanned-version be redirected to your service address. Some payees may offer the option of "turning off" the paper bill, either by indicating such a preference on their website or by contacting their Customer Service department via phone or e-mail.

Are payments to payees for bills retrieved from the biller's website made electronically?

The fact that a payee is enabled for the presentation is not necessarily an indication that they can accept payments via electronic funds transfer (EFT). The presentation of bills we retrieve from your biller's website and EFT payment are distinctly separate technology initiatives. Depending on the particular payee's capabilities, payments are issued either electronically or via paper check.