Frequently Asked Questions   •  How Do I...   •  Glossary

 

CD On Demand


 

CD On Demand

Do all financial institutions offer CD on Demand?

No, only selected financial institutions offer this service. For more information, please contact your financial institution. Back-to-top icon

What is CD On-Demand?

CD On-Demand is a unique product that we offer exclusively. It gives you the ability to order all of your bill images and payment history on a convenient CD-ROM—anytime you choose! With CD On-Demand, you'll always have your most important financial information at your fingertips, whether you need it now, or years from now. (Remember, we only maintain your bill images online for 1 year).

All CD-ROM's offer the following features:

  • Streamlined interface that makes viewing a snap
  • Easy, at-a-glance view of all your past bill images
  • Complete transaction history to review what you spent and where
  • Flexible reporting views—sort your bills by payee, payment date, or amount
  • Secure, password-protected data
  • PC and MAC compatible

Back-to-top icon

How can I order a CD On-Demand?

To meet your unique bill management needs, you can order a CD-ROM at any time in one of three ways.

  • Select a specific date range (up to 12 months of old data) and we'll ship the CD-ROM to you.
  • Instruct us to send you a CD-ROM at the end of each calendar month, and the product will be shipped to you automatically.
  • Instruct us to send you a CD-ROM at the end of each calendar quarter and the product will be shipped to you automatically. Delivery of each CD-ROM typically takes 4-6 weeks and your account will not be charged until the shipping date. Upon shipment, the charge for your CD-ROM will be conveniently added to your monthly Subscriber Services fee.

Back-to-top icon

Do I need any special software to use CD On-Demand?

In order to use the CD-ROM, your computer must meet the minimum system requirements for this product. Viewing the disc requires Microsoft Internet Explorer 4.0 or Netscape 4.0 or higher, and each disc is formatted to work with the following operating systems:

  • Windows 95, 98, and 2000
  • Windows ME
  • Windows XP
  • Windows NT 4.0
  • PowerPC Macintosh (System 8.1 or higher with at least 64 MB of RAM)

In addition, Macintosh users must have Apple's Mac OS Runtime for Java 2.2.3 installed. (The program is included on your CD-ROM should you need it.) Back-to-top icon

How do I unlock my CD On-Demand?

For your security, the information on each CD-ROM is encrypted and password protected. After placing an order you will receive a unique key code (via e-mail) to access your personalized CD-ROM. This code is also available online, along with your order information. Back-to-top icon

I received a damaged CD-ROM. What can I do?

Please contact Contact Us. A representative will work with you to resolve the issue, and if necessary, order a replacement CD-ROM. Back-to-top icon